OFFER TOP-TIER SERVICE FOR A FRACTION OF THE COST
Virtual Assistants For Customer Service
Improve your customer experiences with our virtual assistants. Handle inquiries, resolve issues, and provide personalized customer assistance 24/7.
Customer Service VAs For
What Can Customer Service VAs Do?
Using a VA to help manage your customer service saves you time and money and means that you can deliver a better customer experience.
Customer Service VAs:
Virtual vs In-House
Save Money
Save as much as 70% when you use a customer service virtual assistant versus hiring in-house.
Stress-Free Operations
With remote customer support, you save on salaries and don’t need to provide office space, equipment, or benefits.
More Flexibility
Hire as few or as many VAs for customer service as you need.
Offer 24/7 Customer Service for Customers
Having 24/7 customer support is a major advantage. Easily provide around-the-clock customer service and improve your quality of service with a customer service VA.
SUCCESS STORIES AND TESTIMONIALS
Hear It From Our Users
FAQs
Your customer service assistants can use any virtual tools of your choice, including CRM platforms, ticketing systems, or live chat programs. You should be able to use any widely used customer service tools that you are already subscribed to.
All remote customer service assistants discuss fundamental information security practices with our team. And you may implement further infosec measures, such as expanded onboarding training, or the use of password managers or VPNs.
Our virtual CS assistant candidates go through a multi-step screening process to guarantee you only work with the most qualified VAs. All applicants (drawn from postings on online job markets, as well as employee referrals) are vetted for:
- Experience working remotely with international clients.
- Spoken and written communication skills
- Attention to detail and problem-solving ability.
Our assistants are based in the Philippines and Latin America. They work remotely and we have screened their work from home setup to ensure sufficient connectivity and efficiency.
Our assistants’ schedules are flexible: they can match your business hours, or work off-hours if you need them to. Generally, you can schedule their shift (part- or full-time) any time of day.
In general, we can find your first candidates within 7 days. You’ll have a chance to review their profiles and resumes, and to talk to them by video call. Once you’re satisfied with them, you can have them start work. If you’re not satisfied, we’ll get you new candidates, which can take up to another week.
Note that highly specific criteria, such as experience in niche industries or with multiple specialized tools, may take more time to recruit for.
Scaling your team up or down is easy, so that you can readily adapt to changing customer service needs. All you need to do is send a message to your account manager.
If you’re looking to scale your team down, you can pause or cancel any virtual assistant with a 7-day notice.
If you’re looking to scale your team up, we can start looking for more assistants immediately if you’re using the same criteria. If not, we’ll discuss those changes with you, and then start looking. Finding further candidates takes up to seven days.
How It Works
Discovery
We make it easy to hire a virtual assistant, or multiple! All we need to do is hop on a quick call to discuss your needs.
Onboarding
Once you have your assistants, it’s time to get to work! Our team makes it easy to manage your assistants and you’ll have a dedicated account manager for any questions along the way.
Matching
Next, our Matching team gets to work to find you the perfect team. We have a bench of hundreds of assistants across customer service, sales outsourcing, lead gen, virtual assistants, and more. We can also build custom hiring funnels for clients who need more assistants.